Return Policy

RETURNED GOODS REQUEST (Stock Realignment Program)

Tectran’s Terms & Conditions allows Distributors to return 5% of the value of their purchases from the past 12-month period with no off-setting order required. Parts less than 3 years old may be returned for credit except for parts that have been redesigned and announced as such through our product literature or bulletins. Parts primarily manufactured of rubber or synthetic rubber cannot be more than 12 months old to be eligible for return. Rubber products that generally fall into this category include bulk rubber hose, rubber air hose assemblies of any type, air power lines, air brakes, diaphragms, tarp straps, and rubber gladhand seals. Tectran will provide notifications of non-eligibility as return requests are processed.

To be eligible for credit, all returned parts must be: in unused, clean, and resealable condition, in original standard pack quantities, Tectran branded packaging and include Tectran or generic product branding, and in the current price list and classified as a “STK” product.

Note: Non-stock and discontinued products are not eligible for return.

Credit is subject to inspection on receipt and credit may be declined or additional charges applied for rework or repackaging. All annual returns will be assessed a 10% restocking fee.

 

Goods must be returned freight prepaid.

Please write the RGA# on the outside of the return and send to:

Tectran MFG

2345 Walden Ave. Suite 100

Cheektowaga, NY. 14225

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